1. Processing Time
- Orders ship within 5 business days (excluding weekends/holidays).
- Delays possible during high demand (e.g., Black Friday).
2. Shipping Costs
Calculated at checkout based on weight, destination, and service.
3. Tracking & Issues
- Track orders via your account or carrier link in shipping confirmation email.
- Lost/damaged packages? Contact yxaliorium@163.com within 14 days.
Returns & Exchanges
1. Eligibility
- Return within 30 days of delivery.
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Items must be:
✅ Unworn, unwashed
✅ In original packaging
✅ With tags attached
- Final sale items (e.g., underwear, accessories) are non-returnable.
2. How to Return
- Request a return via our Return Portal.
- Pack items securely with the original receipt.
3. Refunds & Exchanges
- Refunds: Processed within 5 business days of receipt. Original payment method only.
- Exchanges: Subject to stock availability. Request via portal first.
- Restocking Fee: 15% for non-defective returns.
4. Damaged/Defective Items
Contact us within 7 days for a free replacement/refund. Photos required.